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Skills Capability Building – Knowledge Workforce VS Frontline Workforce

Disprz

fall in the category of knowledge workers. While employees directly facing the customers like delivery executives, restaurant waiters, retail sales reps, etc are considered frontline workers. A drastic change in the learning patterns of the frontline and knowledge workers has been visible pre and post-pandemic.

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Kuljit Chadha | AI-powered right skilling suite that supports enterprise learning

Disprz

If you look at the blue-collar workforce 90% of learning happens on the mobile phone and the data that we have seen with respect to a knowledge worker is 50-50. You will also notice that the blue-collar workforce usually focuses on learning about the products and processes of the company, which is more functional in nature.

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eLearning Trends That Will Dominate In 2022

Instancy

Social learning also distributes the ownership of responsibility to knowledge workers in a workplace setting. This augments the capabilities and learning resources provided by the corporate learning and development department. . Then adaptive learning entered the picture and transformed corporate training.

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eLearning Trends That Will Dominate In 2022

Instancy

Social learning also distributes the ownership of responsibility to knowledge workers in a workplace setting. This augments the capabilities and learning resources provided by the corporate learning and development department. . Then adaptive learning entered the picture and transformed corporate training.