Kapp Notes

JANUARY 18, 2016

Austin: From a learner engagement metric, our learner satisfaction scores are well over 95%. A global telecommunications firm attempted to train outsourced call centers on a new offering, but turned to mLevel after experiencing high call times and low first-time call resolution. I’ll also be hosting a webinar on A.G.E.S.

Conversation 60

Conversation Compliance Training Gamification Games 60

learnWorlds

MARCH 30, 2022

Services: Leadership, Customer Success, Customer Experience, and Emotional Intelligence, Revenue Growth Onboarding & Implementation Customer Success Metrics, Renewals & Retention Automation & Tech Touch Team Building. Location: San Francisco, California, United States. Founder of Growth Molecules, a management consulting firm.

Expert 52

Expert Custom Education Summary 52

Jay Cross

APRIL 16, 2013

Years ago a start-up commissioned me to write a white paper that would help put them on the map. I wrote the paper that follows. The start-up stiffed me but the paper morphed into the Informal Learning book. The metrics of our scale are the organization’s core objectives: Reducing time-to-performance.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98