Why Corporate Training is Broken And How to Fix It
Jay Cross
JULY 17, 2012
Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Training departments are mired in Industrial Age, top-down attitudes, and that’s not playing well with Network Era, customer-focused workers. retrieved from the Web June 14, 2012. Internal job aids.
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