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Why Corporate Training is Broken And How to Fix It

Jay Cross

Don Kirkpatrick proposed a model for measuring the outcomes of training. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Standardized courses and workshops multiplied. The 1980s saw the shift from an industrial to an information economy.