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Why Corporate Training is Broken And How to Fix It

Jay Cross

Don Kirkpatrick proposed a model for measuring the outcomes of training. Standardized courses and workshops multiplied. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? When feasible, substitute self-service and peer learning for workshops.