Learning System Vendors Support Ratings
eLearning 24-7
JULY 6, 2018
It asks for metrics from the vendor. Vendors who fail to disclose any information, including metrics, will be called out in a future blog post (September). . If a vendor tells you their SLA percentage is above 90%, then providing metrics shouldn’t be an issue, since, after all, it is quoted in a pitch. Metric Time.
50 
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