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Why Corporate Training is Broken And How to Fix It

Jay Cross

Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? They are rewarded for delighting customers in innovative and non-routine ways. Future, innovation. Stop punishing people for failed experiments; if you never fail, you’re not innovating.