Why Corporate Training is Broken And How to Fix It
Jay Cross
JULY 17, 2012
Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? They are rewarded for delighting customers in innovative and non-routine ways. Future, innovation. Stop punishing people for failed experiments; if you never fail, you’re not innovating.
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