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Why Corporate Training is Broken And How to Fix It

Jay Cross

Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Self-directed study of external courses. Study after study finds that 70%-95% of learning in the workplace is informal and experiential. Studies) Where did the 80% come from?