2003 Effectiveness Gartner Knowledge Management 
ProProfs
SEPTEMBER 25, 2017
Introduced in 2003 by Fred Reichheld while working with Bain & Company , global organizations use NPS (customer satisfaction metric) to measure, on a scale of 0-10, the degree to which consumers would recommend their company to others. They are most likely to switch to a better product when they find one. Why NPS Matters for Businesses.
The Learning Circuits
NOVEMBER 18, 2005
It was into this environment that Sam Adkins post on the evening of November 16, 2003 was published. In the 2003 dropdown menu click on November. · Knowledge Management does not work. Simulation - Gartner estimated by 2006 over 70% of elearning would be simulation. · eLearning does not work.
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