2012 Compliance Informal Learning Knowledge Worker 
Jay Cross
AUGUST 3, 2012
This appears in the August 2012 CLO magazine. Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. They learn about twice as much from those conversations compared to structured courses and programs. Serving enterprise customers.
Tony Karrer
FEBRUARY 22, 2011
Learning content will be transformed for easier consumption. Success metrics for learning will be based on content access, views, involvement and downloads. Learning leaders will be more focused on relevancy of information. Grows - But Creating "eLearning 2.0
Jay Cross
JULY 17, 2012
However, go to any training conference, including ASTD’s own International Conference and Exhibition, and you don’t hear much about instructor-led training or self-paced learning. Training is not the same as learning. Real learning takes place elsewhere. Workers learn their jobs in the course of doing their jobs.
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