How do we measure value creation from training?
CrossKnowledge
SEPTEMBER 26, 2016
Evaluating training ROI involves more than simply calculating a financial ratio. Pottiez, 2013). Even though certain things are hard to measure reliably, Phillips (2015) suggests a way of getting round this when evaluating the impacts of a training course. Phillips J, Pulliam Phillips P. Kirkpatrick, D.L.
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