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Through the Workscape Looking Glass

Jay Cross

It goes by many names, from Enterprise 2.0 Altimeter Group defines digital transformation as: “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.”* embracing social and experiential learning.

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2012?s Top articles on Working Smarter

Jay Cross

.” Working smarter embraces the spirit of agile software, action learning, social networks, and parallel developments in many disciplines. Every day, Working Smarter Daily uses social signals to select the top articles from blogs in these fields. New Ways of Visualizing the Customer Journey Map. Here’s how.