Action Learning Coaching Cost Multitasking 
CLO Magazine
APRIL 22, 2014
Those offerings include customer service classes, such as “Dealing With Difficult Customers,” and a four-day “Customer Star Service” certification that incorporates live classroom calls, secret shopping and coaching following class completion. Learning effectiveness is measured using the Kirkpatrick model.
Limestone Learning
OCTOBER 31, 2017
Wednesday, November 1, 2017, 11AM – 12PM PT: How to Be a Coaching Style Manager (Free for ATD members) As a manager, your job is to lift up all the employees in your performance spectrum—high-, medium-, and low-performers—and help them do more work, faster and better, every step of the way. Check them out! How L&D Helps.
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