Why ‘Workforce Success’ is the new Customer Success
Edume
DECEMBER 10, 2019
And if you aren’t, let us bring you up to speed… The concept arose in relation to a problem, which was that Software as a Service (SaaS) companies - think: Trello, DropBox, Salesforce - were facing high sign up to low renewal rates. This difference in the make-up of our workforce is only one of three seismic changes occurring in unison.
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