‘Black Mirror’ or better? The role of AI in the future of learning and development
CLO Magazine
MARCH 19, 2021
On-demand 24/7 learning assistance: Many companies have used AI bots to provide front-line digital customer engagement for years, and they have become quite effective in mimicking humans. There has been an increase in the use of bots in learning, but the practice is still emerging and not widely adopted or implemented.
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