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People can be frustrating sometimes, and it takes a lot of skill to handle them gracefully, but if your team can do it, you’ll build a reputation for amazing customer service. If you don’t have a fat training budget, consider turning difficult customer experiences into team learning exercises. Whenever one of these gems pops up, discuss it as a team. What did the team do well? If you have some good writers on your team, ask them to coach others. MORE
Imagine yourself sitting around the CloudShare Thanksgiving dinner table, holding hands with our team members (pass the hand gel first, of course), and sharing in our gratitude for all of our amazing customers and their own wins, however unusual this year may have been. MORE
Imagine yourself sitting around the CloudShare Thanksgiving dinner table, holding hands with our team members (pass the hand gel first, of course), and sharing in our gratitude for all of our amazing customers and their own wins, however unusual this year may have been. MORE
Tools - A Summary and particularly my use of the course wiki as the basis for putting course notes, having each team put up their work, etc. Last week I presented a session at ASTD TechKnowledge entitled eLearning 2.0 - Applications and Implications. It could just as easily have been called Web 2.0 Applications in Learning. It was designed to be a small to medium size group discussion, but because the room was large it was very challenging to do that successfully. MORE
Cloudshare
NOVEMBER 29, 2020
Imagine yourself sitting around the CloudShare Thanksgiving dinner table, holding hands with our team members (pass the hand gel first, of course), and sharing in our gratitude for all of our amazing customers and their own wins, however unusual this year may have been.
Cloudshare
NOVEMBER 25, 2020
Imagine yourself sitting around the CloudShare Thanksgiving dinner table, holding hands with our team members (pass the hand gel first, of course), and sharing in our gratitude for all of our amazing customers and their own wins, however unusual this year may have been.
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Pract.us
JANUARY 24, 2017
People can be frustrating sometimes, and it takes a lot of skill to handle them gracefully, but if your team can do it, you’ll build a reputation for amazing customer service. If you don’t have a fat training budget, consider turning difficult customer experiences into team learning exercises. Whenever one of these gems pops up, discuss it as a team. What did the team do well? If you have some good writers on your team, ask them to coach others.
Tony Karrer
MARCH 3, 2008
Tools - A Summary and particularly my use of the course wiki as the basis for putting course notes, having each team put up their work, etc. Last week I presented a session at ASTD TechKnowledge entitled eLearning 2.0 - Applications and Implications. It could just as easily have been called Web 2.0 Applications in Learning. It was designed to be a small to medium size group discussion, but because the room was large it was very challenging to do that successfully.
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