The 2-Word HR Lesson United Airlines Taught Us
Training Industry
APRIL 19, 2017
Look at the large SaaS companies that have gone public in the last five years – including Box, Atlassian, Twilio and Coupa Software. If customer risk is not well understood and addressed at the executive level – independent of shorter-term sales-based incentives – the customer voice may not be heard, thereby damaging the business.
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