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Grow multicultural leaders with coaching, not just business English

CLO Magazine

In a recent survey conducted by Wiley Education Services and Future Workplace,“Closing the Skills Gap 2019,” fewer than half of the 600 surveyed HR leaders reported spending $500 or more to upskill individual employees. Conflicting working styles across diverse teams. Uncertainty around professional etiquette norms.

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What Is a Behavioral Assessment & How to Conduct It

ProProfs

This assessment can throw light on employees’ personality traits , attitudes, working styles, adaptability, willingness to learn, and leadership capacities. These pre-employment and pre-training behavioral assessments help you measure the following in employees: Attitude. Adaptability. Team player. Analytical skills.

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How to Conduct a Customer Service Assessment

ProProfs

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. In other words, a customer service executive shouldn’t have to refer to manuals and brochures or consult a co-worker to solve customer queries. . Friendly attitude . Intrinsic motivation. Adaptability.