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47 books sales teams should have on their shelves

TalentLMS

Sales 101: From Finding Leads and Closing Techniques to Retaining Customers and Growing Your Business, an Essential Primer on How to Sell , by Wendy Connick. The Challenger Sale: Taking Control of the Customer Conversation , by Matthew Dixon, Brent Adamson. how to get customers to find you. Preorder it here. Find it here.

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A Leadership Makeover at Ingersoll Rand

CLO Magazine

A common leadership language, measurable competencies and a heightened level of accountability helped Ingersoll Rand create a high-performance culture that resulted in engaged employees who better satisfy customer needs. The competencies drive and align behaviors to create a high-performance culture. ” Mason agreed.

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Top 68 eLearning Posts from April - Hot Topics iPad Google Buzz

eLearning Learning Posts

The road ahead : I am presently developing detailed role descriptions, community guidelines, role assessment tools, and the identification of appropriate learning products and offerings. The premise is that the world is predictable and understandable, so that we can capture the ‘right’ behavior and train it.