CLO Magazine

FEBRUARY 28, 2018

In the 20th century, information became as important as materials, leading to what my friend and mentor Peter Drucker called knowledge work. People were no longer viewed as mere “hired hands,” and managers had to learn to encourage and inspire those who worked with them. It’s a lofty concept.

Server 73

Server Leadership Behavior Reputation 73

CLO Magazine

MAY 11, 2017

One realization is that most of the benefits to business are coming increasingly from so-called knowledge work, work that processes information in productive ways. One of the key factors, with innovation being a socially mediated outcome, is the development of communities around the necessary areas. And you should.

Innovation 87

Innovation Roles Cognitive Leadership 87

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. It is supposedly the secret handshake that gets you to the inner circle of those who control budget dollars.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

The shift from training (we tell you what to learn) to learning (you decide what to learn) increases the scope of the director’s job from classes, workshops, and tests to the broad array of networks, communities, meta-learning, and learning culture. Setting up a budget for informal learning (There’s no free lunch.).

Business 52

Business Metrics Director Knowledge Worker 52