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2008 in retrospect

Jay Cross

I’m closing the chapter on 2008 and gearing up for 2009 and beyond. Peter Drucker said the purpose of business is to create and maintain a customer. Marc Rosenberg, Allison Rossett, Barbara Pellow, and I led Up to Speed, an event in NYC for Mimeo. Knowledge workers have replaced factory workers. Shareholders owned the factories, but workers own their minds. Give workers the resources and challenge them to do what’s required.

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