Jay Cross

MARCH 19, 2012

Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Furthermore, given the increasingly reciprocal nature of knowledge work, they will have to know how to teach. Concepts at work in pull learning include: Learning on demand, immediate reinforcement. ASTD is born.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

MARCH 14, 2010

MAKING BUSINESS DECISIONS: THE HEART AND THE HEAD. Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business. Think like a business person.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. In a business culture that is skeptical of nonnumerical reasoning, ROI implies disciplined, mathematical rigor.

ROI 66

ROI Social Networks Network Authoring Tools 66