Business Knowing Doing Gap Sales Services 
Limestone Learning
JUNE 28, 2019
Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio. What does Modern Selling even mean?
Jay Cross
JULY 12, 2011
Intangibles — know how, know who, ideas, and the tacit lessons of experience — have limitless potential; plant and equipment can be millstones that hold you back. Enlightened businesses would shuck off the factory mentality that sees people as interchangeable parts. developing new products and services.
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Limestone Learning
AUGUST 31, 2018
Businesses should always look for an easy-to-use toolkit that facilitates rapid creation and distribution of eLearning at scale. How open-source platforms can be optimized to inspire a culture of learning in the workplace that aligns with business objectives. In this respect, there is often a “knowing-doing” gap to be filled.
Jay Cross
JUNE 20, 2011
zig zag board , Osterwalder’s business process generation. My summary at this point: I’ve been preaching that action is the measure of learning , not knowing. Knowing something but not doing something about it is sterile. As always, there were several books on sales. the need to serve self-interest, use emotion.
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