CLO Culture Expertise Social Software 
Jay Cross
DECEMBER 7, 2009
Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. Clark Quinn and I found that less than 40 percent of CLOs are involved in corporate decisions about communities of practice, social networks, content repositories, wikis and Internet access.
CLO Magazine
MARCH 13, 2013
Trillion Price of Not Tweeting at Work,” Holmes said, “Social technologies have the potential to free up expertise trapped in departmental silos. To help, the CLO could institute a way to measure levels of reciprocity in the organization and determine who is contributing versus merely consuming.
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