CLO Culture IBM Social Software 
Jay Cross
DECEMBER 7, 2009
Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. Clark Quinn and I found that less than 40 percent of CLOs are involved in corporate decisions about communities of practice, social networks, content repositories, wikis and Internet access.
CLO Magazine
MARCH 13, 2013
Consulting firm BRANDfog conducted a 2012 survey and discovered when members of the C-suite began engaging in external social media such as Twitter and Facebook, some 82 percent of consumers would be more trusting of a company. Rawn Shah, social business strategist at IBM, said responsiveness and supportiveness are also key attributes.
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