Remove Coaching Remove Customer Service Remove Learning Space Remove Mentoring
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‘Black Mirror’ or better? The role of AI in the future of learning and development

CLO Magazine

An AI agent could, for example, help a new employee navigate a large population to strategically identify a coach, a subject matter expert, a career mentor or an experienced peer who can help them learn more about their role and the organization, which leads to better business outcomes, whether that is customer service or delivering a product.

Roles 116
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eLearning On The Rise

Upside Learning

In an even broader perspective, I think the workplace learning space is changing in a more fundamental way and this recession accelerating that change. Here’s a insight into what the industry sees as the ‘ Future of Workplace Learning ’ at the Learning Circuits blog. Here’s more to support that thought.

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Learning Systems RFP and Tier4 NexGen

eLearning 24-7

It is a new term in the e-learning space. . Digital Coaching – Replaces the term coaching. Expect Digital Coaching to grow extensively. In the template there are some NexGen Tier 4 features in the digital coaching section. Mobile coaching capabilities within an app. Peer to Peer Coaching.

RFP 58
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EdCast vs Degreed vs Fuse – The Analysis

eLearning 24-7

Video Assessment – A video assessment is based on speech patterns/words used when practicing a scenario, sales training techniques, customer service techniques to the coach/mentor/manager. It is a new term in the e-learning space.

Analysis 131
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Ten years after

Jay Cross's Informal Learning

They will choose the form(s) of learning that fits their needs from a menu of approved learning spaces. Freedom of choice and time allowed to learn will attract new talent. Learning opportunities will be considered compensation. Personalized customer service pays.