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Thriving in the Net-Work Era

Jay Cross

Tomorrow I’m on a panel session on New Rules for the Enterprise 2020 at the Enterprise Learning! That led me to an article Harold and I had written on the demise of the training department. The Future of the Training Department. The latter 20th Century was the golden era of the training department. Before the 20th Century, training per se did not exist outside the special needs of the church and the military. The pace of progress is unrelenting.

Not Your Father’s ROI

Jay Cross

The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. The industrial age has run out of steam. We are witnessing the death throes of management models that have outlived their usefulness. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI).

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