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Thriving in the Net-Work Era

Jay Cross

Clocks measure working hours instead of the sun. Railroads and communications links span the globe. Frederick Taylor uses time-and-motion studies to find the one best way to do individual pieces of work. Furthermore, given the increasingly reciprocal nature of knowledge work, they will have to know how to teach.

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Not Your Father’s ROI

Jay Cross

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

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