Jay Cross

MARCH 19, 2012

Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Workers will also have to be their own instructional designers, selecting the best methods of learning. Furthermore, given the increasingly reciprocal nature of knowledge work, they will have to know how to teach.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. Make a hypothesis of cause and effect.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

Supporting participation in professional communities of practice. The need for coordinated action led to working hours, the urban workforce, specialization of jobs, the quest for efficiency, and the separation of management and workers. In knowledge work, overwork leads to stress and a reduction in cognitive acumen.

Business 52

Business Metrics Director Knowledge Worker 52