Communities of Practice Knowledge Work Metrics Survey 
Jay Cross
MARCH 14, 2010
Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. Supporting participation in professional communities of practice. Common measures are gain in market share, increased revenue, customer satisfaction, and other business metrics.
Jay Cross
JUNE 28, 2009
At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. Increase in internal network connectivity.
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