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Not Your Father’s ROI

Jay Cross

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. Increase in Connection to Valuable Third Parties.

ROI 66
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Decisions, decisions. Business decisions.

Jay Cross

Supporting participation in professional communities of practice. We recently toured a corporate headquarters where staying late at work was prized by managers. In knowledge work, overwork leads to stress and a reduction in cognitive acumen. . • Conduct a learning culture audit. Encouraging learning relationships.