How to Efficiently Reduce Company Help Desk Calls With Training To Streamline Operations and Reduce The Number Of Employees
IT Training Department Blog
SEPTEMBER 11, 2023
In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. In reality, people often prefer the personal touch of speaking to a representative and will bypass the self-service option and call or chat anyway. Better utilization of technology and self-service options.
101 
Let's personalize your content