Jay Cross

AUGUST 7, 2009

Published in Chief Learning Officer, August 2009. Informal Learning 2.0. Some cutting-edge corporations are adopting a new bundle of practices — let’s call them informal learning 2.0 — in order to improve operating efficiency by: • Slashing time to performance. Increasing customer loyalty though learning.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

ID Reflections

AUGUST 28, 2012

Bonds don’t form over a Skype call but over coffee and lunch when conversations veer to the personal and discussions revolve around interests. Luis Suarez summarizes the key point in the para here: … we need handshake leadership; we need to have handshake conversations, handshake friends, handshake dialogues, handshake meetings.

Stock 124

Stock Skype Knowledge Worker Community 124

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. More analysis by more people.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

JUNE 28, 2011

In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64