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Knowledge and Data – The brains of a business!

QuoDeck

Your understanding of what customers want, combined with your workers’ know-how, can be regarded as your knowledge base. Storing, searching, accessing and using this knowledge in the right way is together known as Knowledge Management (KM). To do it right, a small business should.

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Boost Employee Productivity with a Knowledge Management System

Paradiso

Knowledge Management System and Employee Productivity. While there are many different ways to achieve this, a knowledge management system (KMS) can be an extremely valuable tool. KMS can vastly improve employee productivity by making it easier for employees to find and share information. contact-form-7].

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How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. By this point, I hope you are asking yourself why you aren’t already using video for your knowledge base. Learn more at Jove.com.

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