Customer Service Knowledge Management Organizational Learning Synchronous 
Learnnovators
MAY 18, 2015
Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. IMHO, it is a synchronous activity. The question is what comes first? Digital transformation or Cultural Transformational?
Learnnovators
MAY 18, 2015
Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. IMHO, it is a synchronous activity. The question is what comes first? Digital transformation or Cultural Transformational?
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