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Customer Excellence Pledge

eLearning 24-7

Everyone knows that support in the learning system space as a whole is below average. Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. This isn’t new.

Custom 89
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Reader’s Mailbag – You Ask, I Answer

eLearning 24-7

Q: You constantly mention “learning systems” rather than an LMS, LXP or Learning Platform. Q: We are looking at a talent management system, but are wondering if that qualifies under a learning system? On top of that, there are vendors out there who change the type of system, repetitively.

vendor 71
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History of the LMS

eLearning 24-7

CBT Prior to online learning known then as WBT, and then the latter term of e-learning (vendors today, use it to refer to content that is online), there was CBT. CBT was the “new” and exciting way to learn. The vendor had partnerships with off-the-shelf providers. WBT (Web-Based Training).

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Reader Mail (Support, Rankings, etc.)

eLearning 24-7

In the past few months, many of you probably have noticed a slight uptick in to the number of vendors who have been acquired either by another vendor in the market, or outside of the e-learning space or even a Private Equity firm. From my experience, vendors do have some options. See if there any loopholes.

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Latest E-Learning Insight and News

eLearning 24-7

Three months ago, only a few systems had either integrated for no additional charge or for additional fees, a talent management/performance management feature set. There is a growing list of vendors, including small/mid size that are adding talent management components that match the Big Dog systems. What do you do? Prediction.

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Learning System Buyer’s Guide

eLearning 24-7

The problem today is when you surf the web, you see all these guides written by content marketers, not experts in L&D or training or learning systems or even e-learning. Always check out the learning system, ask the right questions (which is in this guide), drill them. Mollie is your accountant.

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TechKnowledge 2012 – Post Assessment

eLearning 24-7

Nice selection of vendors – in general. More vendors showing off their products then in the past – still a couple believe that a poster board will do the trick. Wi-Fi worked a lot better, but vendors and end users still had issues inside the expo hall. I heard this happen to two vendors.