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Mind the Gap: How to Assess Sales Performance Gaps to Achieve Execution Excellence

PDG

Essentially, they know what to do because you’ve trained them. The question is, are they doing it? This is the knowing/doing gap. The knowing/doing gap refers to the disconnect between what we know we should do and what we actually do in practice.

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From Strategy to Results: How to Drive Sales Execution Excellence

PDG

This can lead to a breakdown in communication, a loss of trust, wasted resources, pressure from senior leadership, and worse. – Harvard Business Review Where Do the Execution Wheels Fall Off? Identifying Knowledge Gaps Work with your team to identify any knowing/doing gaps hindering execution in the upcoming year.

Sales 59