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Knowledge Work Types

Tony Karrer

Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. Within that he then defined the following types of knowledge workers: Transaction Worker - Routine, individual, ex. call center.

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Needed Skills for New Media

Tony Karrer

In other words, in a world with Wikipedia, blogs, social networking, etc. - not to mention in a world of Google as the interface to knowledge - what new skills, techniques and tools do we need? Isn't this what eLearning 2.0 While Henry focuses primarily on students, the question is really important to all of us.

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