Keeping Up - April's Big Question

eLearning Cyclops

It is tough to stay on top of all the emerging tools. For me it is a blog community and following many experts on Twitter. You can never keep up with it all, but access to many experts who are also finding and sharing the lastest tech tools make it much less daunting. April's Big Question from Learning Circuits is "How to Keep up?" This is in reference the immense and rapidly expanding technology tools. However, being involved in an e-learning community is a big help.

13 Call Center Conferences That Will Captivate You in 2019–2020

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You’ll also get expert perspectives from companies like Zoho, Freshdesk, and SAP. CX Strategy and Emerging Trends. The role of the call center is changing. Omnichannel support, AI, end-to-end customer experience, and other trends are changing the customer support and outbound sales landscape every day. How do you keep up with those trends and ensure that your call center is functioning as effectively as possible?