13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

You’ll also get expert perspectives from companies like Zoho, Freshdesk, and SAP. CX Strategy and Emerging Trends. Lots of time for executive roundtables and networking event helps you make valuable contacts in a small field. The role of the call center is changing. Omnichannel support, AI, end-to-end customer experience, and other trends are changing the customer support and outbound sales landscape every day.

Keeping Up - April's Big Question

eLearning Cyclops

It is tough to stay on top of all the emerging tools. April's Big Question from Learning Circuits is "How to Keep up?" This is in reference the immense and rapidly expanding technology tools. However, being involved in an e-learning community is a big help. For me it is a blog community and following many experts on Twitter. Not only am I often made aware of new tools, but also get opinions, tips, and examples of their use.

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e-Clippings (Learning As Art): "A Technology Flip Test: Introducing Channels in a World of Platforms" (Andrew McAfee)

Mark Oehlert

Belly laughs, guffaws and chuckles Blogging Books Catch Up Collaboration Conference News Cool Tools Copyright and Patent Gold & BS Copyrights, Patents and Trademarks Culture Current Affairs design e-Learning Resources e-Learning/e-Teaching eco EduPatents eLearning Guild Emerging Tech Errata Ethno/Anthro Film Firefox From the land of "I wonder."

e-Clippings (Learning As Art): "A Win-Win Scenario: Game School Aims to Engage and Educate" (WIRED)

Mark Oehlert

Belly laughs, guffaws and chuckles Blogging Books Catch Up Collaboration Conference News Cool Tools Copyright and Patent Gold & BS Copyrights, Patents and Trademarks Culture Current Affairs design e-Learning Resources e-Learning/e-Teaching eco EduPatents eLearning Guild Emerging Tech Errata Ethno/Anthro Film Firefox From the land of "I wonder."

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