Groupware Performance Reputation Social Software 
Jay Cross
MARCH 26, 2010
Here’s a mid-2003 article from an internal newsletter from Deloitte: Social Software: Get Affiliated. Social Software: Get Affiliated. Want to understand the emerging world of social software? While the technology is nothing spectacular, social software is one of the catalysts of the change.
Jay Cross
MAY 23, 2008
My focus is shifting to the performance of connections. Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. There’s also a level below that specifies the Place the learning or performance is happening.
Expert insights. Personalized for you.
37 
Let's personalize your content