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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

I don’t understand why social media should be off limits to marketers, and beyond direct Facebook messages, I fail to see much privacy in the social media world. Your customers deserve to be considered seriously, so does your business.” I do think Thierry is right in many ways, though.

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Web 2.0 Applications in Learning

Tony Karrer

I've not really seen good examples of business cases (future ROI) for using these tools. Privacy / Confidentiality - Limit the visibility. So, yes, you have to set up policies and alert people just like you do around any form of electronic communication (email, IM). No problems getting things here. is discoverable.

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