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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like many bosses, Jon Kaplan thought he was a good leader. April 2019 Profile: Discover Financial’s Jon Kaplan. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. Mike: With that let’s turn to this conversation with Jon Kaplan. Mike: Jon Kaplan.

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E-Learning Trade Shows + Product Reviews 4 #TK11

eLearning 24-7

People in the booth that actually know the product inside and out – I’m surprised on how this continues to be a problem at a lot of e-learning shows; some companies stock their booths with people who are very nice, but really do not have any knowledge on the product, beyond what they read on the product sheet they are handing you.

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When the Boss Needs People Skills

CLO Magazine

A chapter by Joyce and Robert Hogan, founders of Hogan Assessment Systems, where the author works, and Rob Kaiser of Kaplan DeVries, published in the APA Handbook of Industrial and Organizational Psychology illustrated that at least 50 percent and as many as 75 percent of managers will fail.

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