Knowledge Work Metrics Pattern ROI 
Jay Cross
JULY 4, 2009
Companies should embrace network-supported informal learning because it works better, not because it reduces labor costs. Not Your Father’s ROI (with Jon Husband). One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). Informal Learning. Management.
Jay Cross
JUNE 28, 2011
Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. The Metrics Cycle 153.
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