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The Other 90% of Learning

Jay Cross

Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. They learn about twice as much from those conversations compared to structured courses and programs. Social software facilitates conversation. (This appears in the August 2012 CLO magazine.

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Learning and KM: Separated at birth?

Jay Cross

I sensed that learning and knowledge management were converging and invited bloggers form both sides to get together at the Tidehouse to share viewpoints and guzzle beer. Looking through the program, I’m delighted to see that many of the sessions could easily play at DevLearn and vice-versa. KM World 2009 is next week.

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SMBs and Social Learning Technologies

Janet Clarey

information/knowledge workers. Find opportunities where social learning technologies will foster learning. Distance learning—Social software’s killer ap? Creating Social Presence in Online Environments, New Directions for Adult and Continuing Education (San Francisco: Jossey Bass, 2003), p.

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Why Corporate Training is Broken And How to Fix It

Jay Cross

Training technology focused on the person, not the group: PLATO introduced computer-based training; Stanford pioneered instructional television; teaching machines and programmed instruction enjoyed brief popularity. Training became the first area to get the axe when times were tough and many sound programs were gutted. Know where.