Is this thing on? Tips for measuring course effectiveness and return on investment
OCTOBER 30, 2015
Determination of Return On Investment , or ROI. There are two sources of data gathered in the Level 4 evaluation process for the course: Metrics collected by the Support team (pulled from the Help Ticket System). The historical support metrics will be analyzed to determine support call trends before and after training. ROI Results Evaluation. Return on Investment (ROI) measures the financial benefit to the organization of training. Phillips, J.