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Is this thing on? Tips for measuring course effectiveness and return on investment

Obsidian Learning

Determination of Return On Investment , or ROI. There are two sources of data gathered in the Level 4 evaluation process for the course: Metrics collected by the Support team (pulled from the Help Ticket System). The historical support metrics will be analyzed to determine support call trends before and after training. ROI Results Evaluation. Return on Investment (ROI) measures the financial benefit to the organization of training. Phillips, J.

Weighing the Options: Different Schools of Thought

CLO Magazine

Jack Phillips, chairman of ROI Institute Inc., a learning metrics and measurement consultancy, is a proponent of this approach. Phillips, who started the ROI Institute in 1993 and has written a number of books on the subject, adds a fifth level, return on investment, to the taxonomy. To measure level 4, or impact, Phillips said learning leaders take the predetermined outcome measure. ” Others find both ROE and ROI to be inappropriate measures.