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What is customer training? Benefits and how to successfully create it

Matrix

Many organizations have either invested in artificial intelligence (AI) solutions or outsourced their customer service in an effort to lower spending. However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks.

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Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

open up exciting opportunities for people to access relevant information where and when they require it. Selective outsourcing continues to grow while comprehensive outsourcing will become less popular. When everyone has a mobile device with web access, clearly there are opportunities to provide content in new ways.

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Cammy Beans Learning Visions: Meeting Face to Face

Learning Visions

web cam or emoticons)? Since the past decade there has been increase in outsourcing of jobs to different off-shore locations. So, getting a good web camera can help in putting the all the pieces of the “voice, face, name&# –puzzle together! Or is it substituted by other tools (how effective?)(web

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