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What is customer training? Benefits and how to successfully create it

Matrix

Many organizations have either invested in artificial intelligence (AI) solutions or outsourced their customer service in an effort to lower spending. However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks.

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The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

This strategy involves a significant use of outsourcing, offshoring, temporary contract employees and sometimes hiring fully competent individuals so that no additional training and development is needed. Performance consultants must be able to hand off non-learning solutions to others or develop the capability to deliver them.

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Outsourcing the translation of your e-learning courses? Get the prep work right

CommLab India

Are you thinking of outsourcing the translation? As an e-learning vendor with 15 years of experience and translation expertise, we at CommLab suggest you outsource your translation services to a vendor who has the required expertise to produce multiple language versions of e-learning courses.

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Back to the Future

The Learning Circuits

The trends towards off-shoring, outsourcing, downsizing and capsizing indicate that by 2008 there will be about 45,000 of us left. As an outside vendor, our influence and impact upon corporate decision making, with regard to education and training, will be minimized.