Off-Shore Call Center Experience

Tony Karrer

While I've been somewhat agnostic on the issue of having on-shore vs. off-shore call centers, an experience five minutes ago may have changed my mind. The person who picked up initially was from an off-shore call center in India. Someone from an on-shore call center got on the phone and fixed the problem within 15 seconds. I wanted to save this in my blog just so I could remember it when someone asks about on-shore vs. off-shore

Outsourcing of Learning – Good, Bad, Challenges & Opportunities

Learning Cafe

Off-shoring happens when the outsourced work is done by workforce is a different country due to cost differential or better capabilities.

Trending Sources

Outsourcing the translation of your e-learning courses? Get the prep work right

CommLab India

E-learning vendors in India can provide you offshore e-learning translation services that meet your requirements. Once the client approves the storyboard the sign-off is done. Are you considering translating your e-learning courses? Are you thinking of outsourcing the translation?

6 Tips for a Successful Offshore E-learning Partnership

CommLab India

Many of them are opting to outsource their e-learning design and development requirements to an offshore vendor. An offshore company with expertise in e-learning development will give you instant access to a panel of experts who will help your e-learning initiative.

Why we need less instruction

Clive on Learning

After all, if they are that algorithmic, it's very tempting to get a robot or a computer to do them, or to move them off-shore. With principle-based tasks, we're much better off using a strategy of guided discovery: Let's go back to rule-based tasks for a moment.

E&Y offshores tax compliance: what does this mean to you?

From the Coleface

Firms will continue to offshore increasingly added value services until only the UK jobs are account management and emptying the bins. One piece of evidence does not a theory make, so look out for other examples of offshoring in your firm or in the press to see which of these trends will come true.

A Step-By-Step Outsourcing Guide For eLearning Content Development

EI Design

In this article, I will share a step-by-step outsourcing guide based on my 14 year experience of providing offshore eLearning content development services to customers worldwide.

Integrating Social Learning in the Workplace

ID Reflections

Nor can one be sent off to attend a class on social learning. The history of outsourcing to off-shoring to automation is now well known.

The Changing Face of Work and Workplace Learning

ID Reflections

The talent pool will go global -- Ubiquitous connectivity, technological advancement and economic drivers brought about off-shoring which gave way to outsourcing. I am not the kind to crystal gaze. I lay no claim to being able to predict the future.

Building Fourth-Dimension Leaders

CLO Magazine

Investigations into the 2010 Deepwater Horizon oil spill indicted the entire off-shore drilling industry’s array of accidents along with BP’s approach to managing safety and risk. Occupational safety records that focus on individual workers, rather than processes, are touted, as are offshore industry professionals who have high job-satisfaction scores.

The Changing Face of Work and Workplace Learning

Learnnovators

The talent pool will go global – Ubiquitous connectivity, technological advancement and economic drivers brought about off-shoring which gave way to outsourcing. I am not the kind to crystal gaze. I lay no claim to being able to predict the future.

Why eLearning Development Ratios Can be Hazardous to Your Career

Social Learning

After much wrangling, we came up with a number that knocked our client off his chair. Simple: Off-shore it! Our off-shore competitor, whose development rate we later learned an thrifty-sounding $20/hour, came in with a surprising bid: $2 million.

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Integrating Social Learning In The Workplace

Learnnovators

Nor can one be sent off to attend a class on social learning. The history of outsourcing to off-shoring to automation is now well known.

Advantages of Outsourcing to Indian E-learning Partners [Infographic]

CommLab India

The answer is, when you outsource your needs to reputed off-shore e-learning organizations in India, you benefit in many ways. Do you intend to outsource your e-learning project? Then India is the right choice.

Indian e-Learning Industry Size – 2013

G-Cube

This clearly indicates that domestic and off-shoring demand for e-learning solutions has grown considerably over last 4 years, making many more entrepreneurs to choose e-learning as their business’s focus. I had last done estimation on I ndian e-learning industry in 2009 at our blog.

A Powerful Tool to Gain a Competitive Edge: How Webcor uses Snagit

Visual Lounge

One way that Snagit is assisting Webcor, is that they can take a screenshot of drawings (blueprints) and send off questions to get answers. Vince uses Snagit to mock-up website changes for off-shore developers to gather electronic signatures.

Q&A With Trivantis CEO on the Recently Announced Trivantis Acquisition

Trivantis

The storm passed our development office and team’s homes while still a good distance offshore. Exciting news: Trivantis® has announced that it was acquired by StoneCalibre , a private investment company. What does this mean for you as our customer?

5 Blended Learning Strategies That Actually Boost Engagement

eFront

For instance, companies operating off-shore rigs can’t afford to fly crews to a land-based setting for weeks or months just for their classes. For example, off-shore rig operators or overseas pipeline maintenance teams participate in “traditional” distance or virtual training.

The future of MOOCs

E-Learning Provocateur

Countries that currently attract foreign students to their shores will need to brace for the impact on their local economies, as an ever-increasing proportion of students choose to gain an international education without leaving their home country. MOOCs get a bad rap.

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The future of MOOCs

E-Learning Provocateur

Countries that currently attract foreign students to their shores will need to brace for the impact on their local economies, as an ever-increasing proportion of students choose to gain an international education without leaving their home country. MOOCs get a bad rap.

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eLearning Australia

Upside Learning

As competition increases we should find this trend gain further momentum as bigger companies try to outsource larger portions of their projects to offshore destinations like India in order to stay competitive against the smaller players. - We’ve been serving the Australian market for more than four years now. It’s not a large market for us but one that has been growing consistently.

A Conversation with Stephanie Nadda

Kapp Notes

I will also get a deeper understanding into how an offshore company based in Pune, India really works. The other day I caught up with Stephanie Nadda. Stephanie is a consultant based in Chicago who has worked with large organizations like W.W.

MOOCs for Employee Learning – The Mechanics – Online Forum

Learning Cafe

Sunder Ramachandran is a training leader with extensive experience in building capabilities for large teams in the offshore/outsourcing space. Thursday, November 7, 2013 12:00 PM – 1:00 PM AEST (Sydney). www1.gotomeeting.com/register/419751728. Following on from our last online discussion on MOOCs for Employee Learning – Practitioners View in this discussion we cover the logistics of planning and deploying MOOCS for employee learning.

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LearnUpon – The best LMS in Australia

LearnUpon

LearnUpon had just set off on their journey to be the best Learning Management System (LMS) in Australia when I first spoke with the CEO, Brendan Noud. “I’m

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Closely related will be outsourced, especially off-shore content creation. Prediction #7 => Video Takes Off It's been amazing to see how the bandwidth in most organizations finally reaching a point where video can be pushed out as part of our solutions.

The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

This strategy involves a significant use of outsourcing, offshoring, temporary contract employees and sometimes hiring fully competent individuals so that no additional training and development is needed. This From the Vault article was published in December 2004 on CLOmedia.com.

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How to Reduce eLearning Costs?

eFront

With this book you will be able to: Discover cost-saving tips in the following eight areas: eLearning Courses Design & Development Tools Project Management Learning Management Systems Staffing / Vendors Offshoring Professional Development ?If Would you like to reduce eLearning costs?

How to Select the Right Corporate Training Company for E-learning Development

CommLab India

What do you do when you wish to outsource your e-learning project to an offshore online corporate training company? You probably take the help of the Internet and Google to look for a good corporate training company.

7 Compelling Reasons Your Sales Force Needs Mobile Learning

CommLab India

Some of them work from home, some are always on the move, and some look after offshore sales. Sales teams are quite often away from their desks. Some staffers in sales teams work from remote locations. They need the latest information and updates on the products or services they sell.

Maintaining the Cool Factor in E-Learning—Without Blowing Your Budget

ATD Learning Technologies

There are plenty of standard options for audio recording—studio and voice-over professionals, voice talent who do their own recording and editing, and offshore or onshore choices. The company wants you to keep costs down. You want to keep the e-learning course interesting.

Is Outsourcing eLearning Content Development Right For You?

EI Design

In this article, I begin with the start point, that is, identification of the need to outsource (the triggers) with which you begin the hunt for an onshore or offshore partner.

Why You Should Outsource E-learning to India

CommLab India

By utilizing the time-zone difference between your country and the offshore e-learning vendor, you can significantly reduce the development time, resulting in quicker turnarounds. Developing your e-learning course in-house might seem like a good idea.

eLearning Authoring Tool Capability

B Online Learning

Prior to working with B Online Learning, I was working with consultancies that ran a local design, offshore development model. Since joining B Online Learning at the start of 2013 my world view of eLearning development practice and more importantly the capability of the so called rapid development technologies has changed. This is where the […].

Why you’ll have to work harder at gamification in the future

Sponge UK

I had to play the game loads of times before I won and 'offshored my wealth successfully'. I’ve also noticed a big impact in short learning engagement, such as adding gamification around new product launches, to kick-off sales events or around cross-selling.

Workplace Trends from 2004…Still Trending

Integrated Learnings

Globalization is making our workforces increasingly interconnected, with a rise in offshoring many business functions. --4-- By Shelley A. Gable. I cleaned my bookshelf the other day, which included moving out stacks of old magazines. One dusty cover that caught my eye was the January 2004 issue of Training + Development Magazine from ASTD, with this headline: 8 Trends You Need to Know NOW. I immediately thought, “I wonder if those trends are still relevant.”.

These 3 Industries are the Early Adopters of Augmented Reality

eLearningMind

Before it’s dismissed as a development still far off the future, you should know that some industries have been all too happy to adopt augmented reality as a tool for better learning. Oil rigs are notoriously dangerous environments, with an offshore worker mortality rate that is seven times the U.S. If you ask most people about augmented reality, their experience is probably more along the lines of Pokemon Go than it is corporate training.

Let Go Through BPO for eLearning

Web Courseworks

Which processes of eLearning, therefore, can and should be handed off to the experts to worry about? Onshore (local/domestic), nearshore (continental), and offshore (international) vendors provide varying levels of financial and hiring relief.