Exceptions are the new normal
ID Reflections
JANUARY 18, 2012
“Exceptions are the shadow economies of firms today and isfertile ground for social business solutions, which thrive in anexception-driven environment…” ~John Hagel : [link] In today’s work environment, exceptions and not rote taskrule. You can’t train for exceptions nor create checklists or Job Aids. Exceptionsencountered are solved by people bringing not a hammer for the nail but abagful of toolkits, problem solving skills and an open mind.
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